Delivery Charges

United Kingdom - Delivery Charges

Unless FREE delivery is available, delivery charges are calculated by weight as follows.

Calculated weights include packaging.

England, Wales and most of Scotland excluding the Highlands and Islands

Zone 1

Express 48 Up to 30kg = £6.00 - Add £6.00 for each additional 30kg or part there of.

The Highlands and Islands of Scotland

Zone 2

Post Codes: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE

Express 48 Up to 30kg = £15.00 - Add £15.00 for each additional 30kg or part there of.

Isle of Man and Isles of Scilly

Zone 3

Post Codes: BT, IM, TR21-25

Express 48 Up to 30kg = £18.00 - Add £18.00 for each additional 30kg or part there of.

Northern Ireland

Zone 3A

Post Codes:BT

Express 48 Up to 30kg = £16.00 - Add £16.00 for each additional 30kg or part there of.

Channel Islands

Zone 4

Post Codes: GY, JE

Euro 48 Up to 30kg = £15.00 - Add £15.00 for each additional 30kg or part there of.

Republic of Ireland

Zone 5

Post Codes: None

Euro 48 Up to 30kg = £19.00 - Add £19.00 for each additional 30kg or part there of.

Please enter N/A in the Post Code field.

Delivery Service Information

Parcelforce Express 48 = 2 working days from the date of dispatch - Monday to Friday only.

Parcelforce Euro 48 = 2 working days from the date of dispatch - Monday to Friday only.

Please note: In some isolated cases it may take a little longer depending upon your geographical location.

Delivery Dispatch Times

Orders are dispatched by us Monday to Friday only with the exception of Bank Holiday Mondays.

Orders placed before 12 noon Monday to Friday will be dispatched the same day.

Order placed after 12 noon on Fridays will be dispatched on the following Monday or shortly thereafter.

Unscheduled Returns
When placing an order with us, we shall expect that someone will be present to sign for the goods ordered.

Normally one attempt will be made by our appointed couriers to deliver your order. If our appointed couriers are unable to deliver your order it may be returned to us if it is not collected from either the post office or the appointed couriers depot which will be specified on customer not present calling card within the number of days permitted. Orders which are returned to us will be dealt with in following manor.

1. We can offer a full refund for each of the items returned to us minus the (original delivery charges)

2. We can try to re-send your order which will entail you having to re-pay the (original delivery charges)

Please note: that any fees or surcharges incurred by us from the courier for returning of your order to us will be deducted from any subsequent refunds issued.

Orders Containing Livefoods
Orders which contain livefoods with the exception of (dried mealworms) are dispatched directly by our suppler and as such they will be delivered independently by Royal Mail. Livefood orders are dispatched Monday to Thursday only with the exception of Bank Holiday Mondays to UK Mainland postal addresses only. Orders received after 10am on Thursday will be dispatched on the following Monday or shortly thereafter.

If you have not received your order within 5 working days form the date shown on your Order Complete and Dispatched notice which will be sent to you by email after your order had been collected form our premises please contact us.